Seasonal Service Lead

About evo

evo’s purpose is to make life better by building community and igniting the adventurous spirit that lives within us all. evo is a leading multi-channel retail brand at the intersection of community, commerce, action sports, and the outdoor lifestyle. We define success differently: balancing goals of building an iconic brand and business, creating an extraordinary place and path for our employees, and leveraging our success to give back by empowering underprivileged children. We have a passion for community, sports, and lifestyle, and a collective hunger for building a great company together.

About the Role

The Service Shop Lead is responsible for leading day-to-day operations and supporting the Service Shop team in maintaining a high level of efficiency and customer satisfaction. This role involves guiding the work of Service Shop & Rental Associates, ensuring timely completion of tasks, and assisting with customer inquiries.

Responsibilities

• Provide guidance to Service Shop & Rental Associates, ensuring a positive and collaborative work environment.
• Oversee the daily workflow of the service shop, assigning tasks to associates and ensuring timely completion of tunes, mounts, and rental preparations.
• Assist in addressing customer inquiries, concerns, and requests to ensure high customer satisfaction.
• Supervise the maintenance and cleanliness of rental equipment to meet the highest standards.
• Provide training to new and existing Service Shop & Rental Associates.
• Work closely with the Service Shop Supervisor to coordinate activities with technicians, mechanics, and other team members for efficient service delivery.
• Assist in monitoring and managing inventory levels for rental equipment and service shop supplies.
• Implement and enforce quality control measures to ensure accuracy and completeness of service and rental processes.
• Provide hands-on support to associates in performing tunes, mounts, and other service tasks as needed.
• Facilitate effective communication within the team, ensuring everyone is informed about daily tasks and procedural changes.

Requirements

• High school diploma or equivalent required; additional coursework or certifications in retail management is a plus.
• Previous experience in a leadership or lead role within a service shop or rental environment.
• Proficiency in using standard office and communication tools.
• Demonstrated skills in leadership, adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, and time management.
• Commitment to embodying, honoring, and living evo’s core values: The Great 8.

Schedule

This is a seasonal position running from mid-October to March 1st, 2027, with the possibility to extend. Weekend and holiday availability is required, including peak holiday periods such as Black Friday (the day after US Thanksgiving) and the weeks leading up to and following Christmas. Shifts may include mornings, evenings, weekends, and holidays.

Pay

The base wage for this role ranges from $19.85 to $23.57 per hour. Compensation within this range depends on skills, experience, and internal pay equity.

Benefits

• Sick leave and 40 hours of paid volunteer time off.
• Employee discount and access to pro deals on most products sold.
• Opportunities for team activities outside work, including volunteer events, community gatherings, ride days, and an annual retreat.
• Flexible work schedules and remote work options for eligible roles.
• Career pathing, leadership development, network development, training, and performance feedback.

Culture & Values

At evo, we are building and nurturing a culture where equity, inclusivity, and compassion are inherent to how we operate. We value the uniqueness of each individual’s experiences and the power of diverse ideas and opinions. Guided by our mission to promote more inclusive outdoor spaces, we are committed to developing a team representative of the community we hope to build. We provide the space, support, and resources necessary for each individual to feel heard and valued.