Seasonal Bell Person (October 2026 - May 2027)

About the role

The Vineta Hotel, a historic Mediterranean Revival property dating back to 1926 and recently renovated, is the first US hotel in the Oetker Hotels portfolio. Located two blocks from Worth Avenue in Palm Beach, the hotel offers a luxurious setting with world‑class cuisine and service. As a Bell Person, you will be a key ambassador delivering personalized arrival, departure, transportation, and beach services to ensure an unparalleled guest experience.

Responsibilities

• Set up, maintain, and break down beach umbrellas, lounge chairs, and related amenities for guests, ensuring a pristine and luxurious beach experience.
• Operate the property house car to provide safe, courteous, and timely transportation for guests while delivering exceptional service standards.
• Maintain the house car in immaculate condition and appearance to reflect the property's luxury brand image.
• Park vehicles for guests and other visitors requiring valet parking, keep the front driveway congestion‑free through traffic control, monitor illegal parking, and promptly store vehicles.
• Safely and efficiently transport guest luggage to and from their rooms, managing items with care.
• Offer guests information about hotel amenities, services, and local attractions; answer inquiries and provide recommendations promptly and courteously.
• Assist with delivering items such as room service orders, packages, or other guest requests promptly and courteously, maintaining a high service standard.
• Ensure the lobby and main entrance are clean and organized; report any maintenance issues or safety hazards to management.
• Monitor the premises for unusual activity and report concerns to management to ensure guest safety and security.
• Collaborate with front desk staff and other departments to ensure seamless guest service.
• Build rapport with guests, anticipate their needs, and ensure comfort throughout their stay.
• Efficiently manage time to prioritize tasks and ensure timely service.
• Be sensitive and understanding of diverse cultures and backgrounds, enhancing guest interactions.
• Maintain high standards of Guest Services as established by the Managing Director.
• Demonstrate teamwork, safe work practices, open communication, respect, sincerity, helpfulness, courtesy, and humility.
• Follow proper procedures for dealing with guest illness or injury, system failures, fire alarms, robbery, security incidents, and other emergencies; report unsafe conditions as appropriate.
• Build morale and spirit, interact positively with colleagues and guests, and take action to resolve problems to the satisfaction of all parties.
• Maintain personal appearance and hygiene standards that exemplify the team and reflect a professional image for guests.
• Creatively execute strategies and drive results; originate and invent new ways to create unparalleled experiences for guests and team members.

Requirements

• Minimum 2 years of previous work experience in a similar capacity within the luxury hospitality industry.
• Valid Florida driver’s license required.
• Ability to operate standard and automatic transmission.
• Fluent in English; other languages considered an asset.
• Ability to work flexible hours, including days, evenings, overnights, weekends, and holidays.

Skills

• Ability to stand continuously and perform job functions during a shift.
• Ability to reach, stoop, kneel, twist, bend, balance, lift, push, pull, and transport objects weighing up to 75 lbs repeatedly during a shift.
• Ability to access and navigate each department at the organization's facilities.

Benefits

• Competitive Salary
• Excellent Training and Development opportunities with Oetker Hotels
• Complimentary Hotelier Meals
• Complimentary Dry Cleaning