SE Office Coordinator-Leominster

Fallon Health is a mission-driven organization that prioritizes members, delivering equitable, high-quality coordinated care. Founded in 1977 in Worcester, Massachusetts, we are continually rated among the nation’s top health plans for member experience, service, and clinical quality. Fallon Health’s Summit ElderCare® is a Program of All-Inclusive Care for the Elderly (PACE), an alternative to nursing home care that helps people 55 and older continue living safely at home. We embrace diversity in all forms and strive to be the leading provider of government-sponsored health insurance programs—including Medicare, Medicaid, and PACE—in the region.

About the role

The SE Office Coordinator oversees all daily front office functions, including managing a multi-line phone system, maintaining transportation records, and serving as the primary contact for transportation concerns. This role also handles incoming and outgoing mail, faxes, and copying for all departments.

Responsibilities

• Greet participants and the public with a positive demeanor.
• Answer and direct telephone calls; transcribe and convey messages.
• Open and sort incoming mail.
• Type general office correspondence, including letters and memorandums.
• Maintain and distribute faxes using e-faxing.
• Call and fax transportation changes to the vendor and maintain an accurate arrival/departure time log.
• Notify departments of transportation changes and cancellations.
• Log grievances and/or incidents into the database for quality improvement.
• Schedule outside medical appointments, intakes, obtain medical records, and arrange transportation as needed.
• Maintain the Electronic Health Record (EHR) using NextGen, ensuring charts are current.
• Enter authorizations using QNXT.
• Scan medical records from current and previous providers accurately and promptly within the EHR.
• Collaborate with the Supervisor on work plans and priorities, following established procedures to ensure timely completion of assigned tasks.

Requirements

• High school graduate or equivalent.
• Access to reliable transportation to perform work within the PACE center’s service area (30-mile radius) when needed.
• Willingness to occasionally assist other SE PACE centers either in person or remotely, as needed.
• 2 years of customer service, secretarial, or receptionist experience (healthcare setting desirable).
• Proficient in standard office software (Word, Excel, Outlook, PowerPoint).
• Excellent customer service skills.

Pay

The pay range for this position is $21.00 to $22.00 per hour, reflecting what we reasonably and in good faith expect to pay at the time of posting. Final compensation will depend on the candidate’s experience, skills, and fit with the role’s responsibilities.