Office Coordinator

Pay: $22-25/hour

Benefits

• 15 days of paid time off
• Competitive medical, dental, and vision plan options
• Health Savings Account with employer match option
• Paid Parental Leave
• 401(k) with an employer match up to 4%
• Supplemental health plans through Unum
• Employer paid basic life insurance
• Employee paid short-term disability option
• Employer-paid long-term disability
• Mental health support through Employee Assistance Program
• 7 paid holidays annually

Responsibilities

• Support and assist the branch in meeting goals, requests, and requirements of the division and home office.
• Maintain policy and procedures manual regarding branch audit requirements.
• Coordinate audit procedures for the branch.
• Process manual municipal and commercial bills.
• Enter new residential accounts and work orders into ERP system.
• Handle customer questions in person and via telephone.
• Process credits and sales adjustments up to the established limit.
• Pick up and sort incoming mail.
• Prepare all month-end reports including landfill accrual, commodity, etc., and ensure reports are completed accurately and timely.
• Ensure affirmative action logs are accurate and complete and sent to Human Resources quarterly.
• Order and maintain inventory relating to safety and all office supplies through ERP system.
• Assist in training new staff on branch procedures, customer service, computer systems, etc.
• Enter changes to customer accounts or any customer concerns into Tower.
• Assist Collections Department as needed.
• Oversee proper application of established employee regulations and policies within the office and provide proper safeguard of confidential information.
• Ensure accuracy of all billing including roll-off work orders and process manual billing accounts into the system.
• For areas with landfill responsibilities, duties include: weigh in and outs, scale testing, verification of hauling accuracy, and other duties as required.
• Ensure that the reception area is neat and orderly.
• Assist shop with administrative duties as needed.
• Back-up on incoming calls and direct messages to appropriate personnel.
• Address customer concerns and resolve problems as they arise.
• Maintain a positive attitude and promote the corporate image by focusing on good customer service, cooperation, employee partnership, clear and positive phone manners, and attention to detail.
• Conform in all respects with applicable federal, state/provincial, and local laws, regulations, ordinances, and other orders, and to all company policies, procedures, and directives from supervisors.
• Perform other duties and responsibilities as required or requested by management.

Requirements

• Associate Degree or equivalent from a two-year college or technical school.
• Two (2) to four (4) years related experience and/or training.
• Equivalent combination of education and experience.
• Proficient in Microsoft Word, Excel, and Microsoft Office.
• Experience with AS400 and Tower preferred.
• Excellent interpersonal skills.

Physical/Mental Demands

• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Possess ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 20 pounds.

Working Conditions

• Work in an indoor office environment 95% of the time.
• Noise level is usually moderate.