SCS Loan Servicing Specialist

About the role

The SCS Loan Servicing Specialist services assigned defaulted loans, resolving problem loans, making overdraft decisions, and recovering value through collateral repossession, foreclosure, replevins and institution of legal proceedings. Handles a wide range of accounts, including small business loans as defined by Alerus and all types of consumer debt.

Responsibilities

• Servicing a portfolio of defaulted and problem accounts.
• Recovering value through appropriate collection and judicial processes, including repossession and replevin actions.
• Determining impaired value of defaulted loans and recommending appropriate and timely charge offs.
• Maintaining a proficient knowledge of applicable banking rules and regulations as well as bankruptcy, foreclosure, and collection law.
• Serving as primary back up for the administration of overdraft programs for accounts that are not assigned an advisor.

Requirements

• Previous GSE (Fannie Mae) servicing experience preferred.
• Previous direct bank collections experience preferred.
• Knowledge of bankruptcy, foreclosure, repossession, replevin, and recovery procedures.
• Knowledge of FDCPA, State, and local collection regulations.
• Proficient written and oral communication skills.
• Proficient with MS Office products.
• Ability to maintain and present a professional demeanor.
• Ability to work independently and in a team environment.

Qualifications

• High school diploma or equivalent.
• Experience in loan servicing and collections preferred.
• Strong organizational and analytical skills.
• Excellent interpersonal and communication skills.

Skills

• Banking rules and regulations.
• Bankruptcy, foreclosure, and collection law.
• FDCPA and state/local collection regulations.
• Collaboration and teamwork.
• Problem-solving and decision-making.
• Written and verbal communication.
• Computer proficiency (MS Office).

Benefits

Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings. Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave. Learning and development resources for personal and professional career development, and advancement opportunities. Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services. Support for the communities we live in through paid volunteer time and a company donation match opportunity.

Pay

Base pay range: $28 - $33 per hour

Schedule

Full-time position