Loan Servicing Specialist

About the role

The Loan Servicing Specialist position at Northpointe Bank is dedicated to supporting the First Lien Sweep HELOC portfolio. The role involves processing loan payments, payoff requests, account closures, and mortgage discharge activities, among other responsibilities.

Responsibilities

• Process loan payments, payoff requests, check disbursements, account closures, and mortgage discharge activities
• Review loan and closing documentation to accurately process payoff and satisfaction transactions
• Collapse associated deposit accounts and related services following loan payoff
• Maintain workflow monitoring to ensure accurate and timely transaction completion
• Identify and communicate documentation errors or discrepancies for timely resolution
• Serve as a resource to team members regarding payoff processing and related servicing activities
• Coordinate with vendors, the subservicer, and internal departments to resolve servicing issues
• Collaborate with Accounting, Deposit Operations, Customer Service, and Servicing Oversight to resolve payment and payoff discrepancies
• Aid in process improvements, system enhancements, and departmental initiatives

Requirements

• High school diploma or equivalent
• 1-3 years of experience in loan servicing, loan boarding, loan payoffs, banking operations, customer service, or a related field
• Experience with Fiserv Navigator or a comparable loan servicing system
• Experience reviewing residential mortgage closing documents
• Working knowledge of mortgage servicing, payoff processing, and residential loan documentation
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• High attention to detail with the ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Word, Excel, Outlook, and loan servicing systems
• Ability to work independently and collaboratively while maintaining professionalism and confidentiality

Qualifications

• High school diploma or equivalent
• 1-3 years of experience in loan servicing, loan boarding, loan payoffs, banking operations, customer service, or a related field
• Experience with Fiserv Navigator or a comparable loan servicing system
• Experience reviewing residential mortgage closing documents
• Working knowledge of mortgage servicing, payoff processing, and residential loan documentation
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• High attention to detail with the ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Word, Excel, Outlook, and loan servicing systems
• Ability to work independently and collaboratively while maintaining professionalism and confidentiality

Skills

• Loan servicing
• Payoff processing
• Residential loan documentation
• Problem-solving
• Collaboration
• Exceptional service delivery
• Regulatory compliance
• Microsoft Office Suite
• Loan servicing systems

Benefits

• Medical
• Dental
• Vision
• Life, LTD, & AD&D
• Dependent Care Spending Plan (DCSA)
• Employer Stock Ownership Plan with 401(k) feature and company match
• Complimentary Banking Services
• Tuition Assistance

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.