Loan Servicing Specialist

Job Summary

We are seeking a Loan Servicing Specialist to join our Loan Operations team. This role plays a vital part in ensuring the success of our commercial and consumer loan portfolios.

Responsibilities

• Process daily loan transactions, including payments, principal and interest adjustments, advances, payoffs, and fees.
• Maintain accurate and timely loan records within the core system.
• Set up and manage automatic payments, rate changes, and payment schedules.
• Prepare and process loan modifications, renewals, extensions, and restructures in line with approvals.
• Monitor loan accounts for maturities, delinquencies, covenant tracking triggers, and servicing exceptions.
• Proactively identify and resolve discrepancies to mitigate operational and compliance risk.
• Perform quality control reviews and follow established servicing procedures and SLAs.
• Support the internal controls framework, including dual control processes and audit readiness.
• Ensure compliance with applicable regulations and internal policies.
• Generate and review servicing reports.
• Aid with audits and regulatory exams.
• Serve as primary contact for internal partners and clients on servicing-related inquiries.
• Research and resolve complex servicing issues.
• Provide timely, professional service aligned with client experience standards.
• Support escrow administration and account balancing.
• Coordinate collateral tracking and lien documentation.
• Monitor insurance coverage and follow up on exceptions.
• Identify opportunities to improve efficiency and reduce manual processes.
• Support system enhancements and conversions.
• Adapt to evolving processes to support growth.

Requirements

• High school diploma required; Associate’s or Bachelor’s degree preferred.
• 2+ years of loan servicing or banking experience required.
• Commercial loan experience and core systems preferred.

Qualifications

• Experience managing multiple tasks simultaneously in a high-volume environment.
• Ability to prioritize tasks and manage time effectively under pressure.
• Strong organizational and analytical skills.
• Excellent communication and interpersonal skills.
• Understanding of banking and loan operations, with a strong knowledge of regulatory requirements.
• Ability to learn and utilize new technologies to enhance efficiency.
• Commitment to teamwork and collaboration.

Benefits

• Comprehensive benefits package including health coverage, 401(k) with a 6% employer match, employee stock options, and more.
• Generous paid time off and protection & peace of mind benefits.

Pay

Compensation is based on industry salary ranges, internal salary structures, experience, skills, and other job-related factors.

Schedule

Remote role within the United States; Eastern Standard Hours. Occasional U.S. travel for company events.

Equal Opportunity Statement

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.