Scrum Master - Erlanger, KY

About the role

This Scrum Master/Team Coach role focuses on enabling 1–2 product teams to reach self-sustaining maturity through Agile practices (Scrum, Kanban, Hybrid), flow optimization, and continuous improvement. The role partners with Product Managers/Owners, Quality Engineers, and stakeholders to improve backlog quality, predictability, and transparency, and to remove impediments across the system.

Responsibilities

• Scrum Events & Facilitation: Facilitate iteration planning, daily team syncs, reviews/demos, and retrospectives to be purposeful, timeboxed, and outcome‑oriented; ensure prep materials (backlog, capacity, acceptance criteria) are ready and decisions/actions are captured.
• Team Coaching & Enablement: Coach 1–2 product teams on Agile mindset and practices with emphasis on flow, predictability, and quality; grow teams from learning to self‑sustaining maturity; provide targeted coaching (teach, coach, mentor, or step back) based on observation.
• Product Ways of Working: Partner with Product Managers/Owners to improve backlog quality, prioritization, and acceptance criteria; audit Azure DevOps for Definition of Ready/Done compliance, acceptance criteria completeness, and status hygiene; coach PO/Team to sustain quality and transparency; integrate testing into flow with Quality Engineers and review defects in retrospectives.
• Flow, Metrics & Continuous Improvement: Use actionable metrics (Flow Time, WIP, predictability, quality signals) to diagnose bottlenecks and guide iterative improvements; maintain and socialize team dashboards (burnup, CFD, predictability, quality) and publish iteration summaries to stakeholders; translate insights into targeted improvement actions owned by the team.
• Impediments & RAIDs: Continuously surface and remove impediments; maintain visible RAIDs; escalate cross‑team blockers and partner with stakeholders for timely resolution.
• Program & System Level Contribution: Represent the team in Syncs/Scrum‑of‑Scrums; prepare teams for System Demos; support Inspect & Adapt by consolidating improvement items and tracking ownership to closure.

Qualifications

• Education & Certifications: Bachelor’s degree in Business, Computer Science, Engineering, or related field. Required: Scrum Master certification (CSM/PSM). Preferred: Coaching credentials (ICP‑ACC).
• Experience & Skills: 3–7+ years as a Scrum Master/Team Coach coaching multiple teams in a scaled agile environment; strong ability to improve team flow and predictability using metrics; expert facilitation and conflict‑resolution skills; familiarity with DevSecOps practices, automation, and CI/CD; effective collaboration with Product roles to translate strategy into execution.

Additional Information

• Flexibility in work hours to support global cadences and planning events.
• Occasional travel may be required.
• Role typically supports 1–2 teams depending on maturity and complexity.

Pay

Base pay range: $71,100.00 – $133,300.00. Salaried Incentive Plan available.