Scrum Master

Duties and Responsibilities

• Facilitate and schedule core essential Scrum events including Sprint Planning, Daily Stand-ups, Sprint Reviews, Demos, and Retrospectives
• Ensure ceremonies are purposeful, timeboxed, and outcome driven, especially during high dependency planning cycles
• Support teams in maintaining healthy sprint flow, commitments, and delivery predictability
• Support teams working in Scrum and hybrid Scrum/Kanban models, as relevant to team maturity and work type
• Identify, track, and actively remove impediments impacting team delivery
• Escalate risks and dependencies appropriately, partnering with Product and other departmental SMEs and leadership
• Protect the team from unnecessary interruptions, scope-creep, and risk
• Collaborate closely with Product, Project, and Business Analysts to support backlog refinement, prioritization, readiness, and sprint feasibility
• Partner with Delivery Team Leads, other Scrum Masters, to manage dependencies and optimize delivery practices
• Provide transparency into progress, risks, and outcomes through dashboards and regular updates
• Maintain Agile boards and dashboards to ensure accurate tracking and visibility
• Contribute to broader Agile ways of working, especially during team or organizational transitions

Qualifications

• Prior support of up to 3 Scrum Teams and ability to work in fast-paced environment where production release occurs in 2-4 week durations
• Knowledge of development life cycles, various Agile methodologies, and basic software engineering architecture to facilitate role
• Ability to motivate teams to produce quality materials within tight timeframes and simultaneously support several Delivery Teams
• Ability to improve team maturity levels in understanding process and increasing productivity in terms of velocity
• Familiar with knowledge and or reporting analytics tools (e.g., JIRA, Confluence)

Education/Experience

• Bachelor’s degree in project management, Business Administration, Information Technology, or a related field
• A master’s degree is a plus
• 4+ years of experience as a Scrum Master or Agile Practitioner in a technology-driven environment
• Healthcare reconciliation industry exposure is a plus