Scrum Master

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

About the Role

We are seeking a seasoned Scrum Master to support Agile delivery within a Financial Services environment. In this role, you will lead high-performing Scrum teams delivering secure, compliant, and customer-focused solutions while navigating complex regulatory and risk considerations. You will serve as a servant leader and Agile coach, partnering closely with Product, Technology, Risk, and Compliance teams.

Responsibilities

• Facilitate all Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives) for one or more Agile teams
• Coach teams and stakeholders on Agile principles while balancing delivery, risk management, and regulatory requirements
• Identify, escalate, and remove impediments, including dependency, governance, and compliance-related blockers
• Partner with Product Owners to ensure well-defined, prioritized backlogs aligned with business value and regulatory needs
• Promote transparency through Agile metrics (velocity, burndown, flow, predictability, team health)
• Foster a culture of accountability, continuous improvement, and psychological safety
• Collaborate with Risk, Compliance, Audit, and Security stakeholders to ensure Agile practices align with internal controls
• Support scaled Agile initiatives and cross-team coordination across portfolios or value streams
• Ensure team adherence to Agile principles and optimize velocity and quality while mitigating risk
• Track and communicate team progress, providing visibility to stakeholders
• Protect the team from outside influences to ensure focus on Scrum Team priorities

Requirements

• Multiple years of experience in Agile delivery, including 3+ years as a Scrum Master
• Direct experience working in Financial Services (banking, investment banking, commercial lending, payments, insurance, asset management, fintech, etc.)
• Strong understanding of Scrum, Agile principles, and SDLC within regulated environments
• Demonstrated ability to lead teams through complex initiatives with multiple dependencies
• Exceptional facilitation, coaching, and stakeholder management skills
• Experience working with distributed and cross-functional teams

Preferred Qualifications

• Scrum certifications (CSM, PSM I/II, SAFe SM, or equivalent)
• Experience with Agile scaling frameworks (SAFe, LeSS, Scrum@Scale)
• Familiarity with regulatory and risk concepts (SOX, PCI, SOC, data privacy, model risk, etc.)
• Agile coaching or transformation experience within large enterprises

Skills

• Agile Methodology
• Customer Solutions
• Financial Services Industry
• Information Management
• Organizational Analysis
• Product Lifecycle Management (PLM)
• Program Administration
• Scrum
• Software Testing
• Agile Development
• Coaching Others
• Conflict Management
• Design Thinking
• Group Facilitation
• Interpersonal Relationships
• IT Standards, Procedures & Policies
• Listening
• Planning and Organizing
• Problem Solving

Qualifications

• Typically requires a university/college degree, with 3+ years of relevant/direct industry experience
• Certifications are often desired
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered
• Bachelor’s degree preferred

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match, pension, and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Paid time off, including:
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.