Scrum Master

Key Responsibilities

• Facilitate sprint planning, daily scrums, backlog refinement, sprint reviews, retrospectives, and other key agile ceremonies.
• Identify, remove, and escalate blockers or dependencies that affect team delivery and execution.
• Coach the scrum team, product partners, and stakeholders on agile practices, team norms, and effective delivery behaviors.
• Improve sprint predictability, estimation quality, refinement readiness, and follow-through on team commitments.
• Drive continuous improvement by turning retrospective outcomes into practical actions and monitoring follow-through.
• Promote transparency around risks, dependencies, capacity, scope changes, and delivery status.
• Help protect the team from unnecessary disruption and improve focus on committed work.
• Coordinate with cross-functional teams and partners to manage dependencies and keep delivery moving.
• Partner with engineering and product leadership to improve delivery discipline, team health, and overall agile maturity.

Required Qualifications

• Proven Scrum Master experience supporting software delivery teams in agile environments.
• Strong facilitation, coaching, stakeholder management, and conflict resolution skills.
• Experience improving team execution, delivery predictability, and agile maturity over time.
• Ability to identify blockers quickly, drive resolution, and manage ambiguity with limited oversight.
• Strong understanding of software delivery lifecycles and enough technical fluency to work credibly with engineering teams.
• Experience using delivery metrics, team signals, and operational feedback to identify issues and improve team performance.
• Experience coordinating across product, engineering, and other partner teams in shared delivery environments.
• Strong communication skills and the ability to collaborate effectively across teams and functions.

Preferred Qualifications

• Experience supporting teams that build products for small businesses or operate in financial services, payments, or related regulated environments.
• Experience coaching cross-functional product and engineering teams in shared delivery environments.
• Experience supporting multiple teams or helping scale agile practices beyond a single scrum team.
• Familiarity with agile delivery tools such as Jira, Azure DevOps, or similar platforms.
• Scrum certifications such as CSM, PSM, or equivalent.
• Familiarity with cloud or platform delivery concepts that help with technical dependency management and team coordination.