Scrum Master

Key Responsibilities

• Serve as the Scrum Master for the MDHHS Accounts Receivable and Collections (ARC) Project.
• Coach Agile teams on Scrum practices and principles.
• Facilitate Agile ceremonies, including:
  • Sprint Planning
  • Daily Scrum
  • Refinement
  • Sprint Reviews
  • Retrospectives
• Remove impediments to team progress.
• Protect the team from external distractions.
• Foster collaboration and continuous improvement within the team and organization.
• Guide teams in implementing Agile best practices, continuous improvement, and delivery forecasting.
• Support Quality Assurance processes, including regression testing, user acceptance testing (UAT), and post-deployment validation.
• Contribute to or help establish Agile Centers of Excellence (CoE) or process governance programs.
• Facilitate executive-level reporting, burn-up metrics, dashboards, and KPI updates.

Required Qualifications

• 5+ years of experience serving as a Scrum Master in Agile software development environments.
• Hands-on experience using Agile lifecycle management tools such as Azure DevOps, Jira, Rally, or VersionOne.

Preferred Qualifications

• Experience as a Project Manager.
• Certified ScrumMaster (CSM) certification.
• Experience with medical or financial systems.
• Experience supporting complex, enterprise-level financial or debt management software solutions.
• Advanced knowledge of Scrum, Kanban, and Scaled Agile methodologies (SAFe, Nexus, LeSS, or similar).
• Strong understanding of Software Development Life Cycle (SDLC), Secure Application Development Life Cycle (SADLC), and modern DevOps practices.
• Experience supporting integration-heavy, API-driven, or data-centric systems.
• Strong understanding of regulatory, privacy, and security considerations in financial services software (e.g., PCI, SOC, FFIEC, CFPB-related requirements).
• Excellent communication, facilitation, conflict resolution, and stakeholder management skills.
• Ability to lead multiple Agile teams or work within a large scaled program.
• Experience working in cloud-first environments using Azure, AWS, or GCP.
• SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), CSM, PSM I/II, ICP-ACC, or equivalent certification.
• Experience working with debt collection/servicing systems, payment processing workflows, or financial case management platforms.
• Understanding of user-centered design, accessibility standards, and customer journey mapping.

What Makes HTC A Great Place To Build Your Future

• Collaborate with experts, work alongside clients, and be part of high-performing teams driving success together.
• Long-term opportunities to grow your career and develop skills in the latest emerging technologies.
• A comprehensive benefits package including Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
• A workplace free from discrimination and harassment, where every employee is treated with dignity and respect.
• Commitment to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect.
• Empowering each individual, fostering an environment where everyone feels valued, included, and respected.

Pay

TBD

Schedule

TBD

Benefits

Comprehensive benefits package including Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Company Culture

At HTC Global Services, we are committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success.

Equal Opportunity Employer

We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.