Scrum Master
Job Description
6 to 12 years, including 3+ years as Scrum Master in cloud, digital, AI, contact center, or enterprise transformation programs. Agile / Scrum Skills
Strong experience as Scrum Master in Agile delivery projects.
Good understanding of Scrum, Kanban, SAFe, or hybrid Agile delivery models.
Hands-on experience with Jira, Confluence, Azure DevOps, or similar tools.
Ability to manage sprint planning, velocity, capacity, and delivery metrics.
Strong facilitation, conflict resolution, and servant leadership skills.
Domain / Project Experience
Experience working on cloud, AI, digital, or contact center transformation programs.
Understanding of contact center platforms such as: Amazon Connect, Genesys Cloud CX, Cisco Avaya, NICE CXone.
Familiarity with Conversational AI, voice bots, chatbots, IVR flows, and agent assist use cases.
Awareness of GenAI concepts such as LLMs, RAG, prompt engineering, and knowledge base integration.
Pay & Benefits
The base compensation range for this role in the posted location is: $119,015 to $170,000.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws.
The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting.
This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.
In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility