Screening Patient Navigator

Responsibilities

• Work with Transplant Center Staff to prioritize and coordinate services needed for this patient population.
• Become knowledgeable about community and medical resources that may be helpful to patients.
• Avoid logistical barriers to scheduled diagnosis and treatment appointments.
• Contact patients who are "at risk" for missing appointments; coach them on the importance of obtaining care.
• Provide educational materials as indicated.
• Ensure that appropriate medical and other collateral information is available in the patient's medical records during scheduled appointments.
• Facilitate linkages to supportive services such as transportation, lodging and other services as needed.
• Establish a strong rapport with patients; coach them to become advocates for their own care.
• Build awareness of patient navigator services among the health care team by building professional relationships.
• Provide information about patient navigator service and maintain communication to identify patients who are "at risk" barriers to care.
• Escalate barriers to appropriate team members for resolution.
• Communicate with providers about unique patient needs, (i.e., cultural).
• Other duties as assigned.

Qualifications

• Two years of experience in healthcare, required.
• Knowledge about health care systems, the breadth and accessibility of community resources and working knowledge of HIPAA regulations, preferred.
• A high school diploma or equivalent, required.
• An associate’s degree, preferred.