Patient Navigator

About the role

Patient Navigator (Admissions Coordinator) This role is 100% remote. One-year experience in healthcare admissions, preferably in the mental health or substance abuse field. High school diploma or equivalent required. We are seeking a compassionate, detail‑oriented Patient Navigator to support our Intake & Needs Assessment team at our Pennsylvania Access Center. In this role, you will be the first point of contact for individuals seeking care and will play a vital part in guiding patients and their families through the admissions process. If you thrive in a fast‑paced environment, have excellent communication skills, and have a passion for helping others access the services they need, we’d love to meet you.

Responsibilities

• Review, in conjunction with Admission Counselor, prospective admissions against approved admission criteria, policies and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Responsible for clerical duties such as managing paperwork, handling data entry and answering phones.
• Initiate contact, when applicable, to gather required clinical and demographic data from patient and other sources.
• Assist prospective patients and significant others in seeking treatment.
• Assist Admission Counselor in registration of patient to the assigned program.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Demonstrate a positive, empathetic and professional attitude towards customers always.
• When patient needs are not met, acknowledge and work to resolve complaints.
• Recognize that patient safety is a top priority.
• Perform other functions and tasks as assigned.

Requirements

• High school Diploma or GED required
• One or more years’ experience in healthcare admissions required
• Preferably in the mental health or substance abuse field

Pay

$17.00/hr

Schedule

Shift: 6:30am‑3pm (Tuesdays and Wednesdays off) and 2:00pm‑10:30pm EST, Sunday‑Thursday