Patient Navigator
About The Patient Navigator Role
The Patient Navigator serves as a dedicated member of the Porch Light Health care team, helping patients overcome barriers that may interfere with their ability to access, engage in, and remain connected to treatment. Acting as a trusted guide and advocate, the Patient Navigator assists patients in navigating insurance coverage, financial assistance programs, transportation resources, community services, and other social determinants of health that impact recovery and overall well-being. This role works closely with providers, Patient Care Coordinators, the Call Center, Revenue Cycle, and community partners to proactively identify and resolve challenges before they disrupt treatment. While not providing clinical services, counseling, case management, or social work services, the Patient Navigator plays a critical role in supporting patient engagement, retention, and successful treatment outcomes.
Qualifications
- Demonstrated ability to build trust and rapport with patients.
- Strong problem-solving and resource navigation skills.
- Ability to manage multiple patient needs simultaneously.
- Strong organizational and follow-up skills.
- Ability to work collaboratively across departments and community partners.
- Commitment to patient-centered care and recovery support.
Success Measures
- Medicaid enrollments and renewals completed.
- Insurance coverage interruptions prevented.
- Transportation barriers resolved.
- Community resource referrals completed.
- Patients successfully re-engaged in treatment.
- Reduction in avoidable treatment disruptions due to non-clinical barriers.
- Patient satisfaction and engagement outcomes.