Patient Navigator

Job Summary

The role of Patient Navigator may sometimes be referred to as the Status Neutral Navigator (SNN). This role plays a central role in supporting our integrated syndemic services—encompassing HIV, PrEP, HCV, and drug user health—at AbsoluteCare. The SNN operates using a status-neutral, stigma-free approach, meeting each member exactly where they are, regardless of diagnosis, and supporting them on both treatment and prevention pathways.

About the Role

Serving as the in-market point of contact for all external partners, the Patient Navigator will coordinate rapid, red-carpet linkage to care and treatment initiation services, including care and treatment initiation for individuals newly diagnosed or re-engaging with care, PrEP and PEP linkage, and other viral hepatitis and harm reduction services.

Responsibilities

• Direct Member Support & Engagement
• Deliver status-neutral navigation across prevention and treatment pathways, including HIV care, PrEP/PEP, viral hepatitis, and harm reduction services
• Ensure timely linkage to care and ongoing retention support, maintaining a caseload of high-priority members
• Conduct comprehensive barrier assessments and address social determinants of health, including:
• Housing instability
• Insurance access
• Transportation
• Intimate partner violence
• Behavioral health and substance use needs
• Maintain accurate, timely documentation of all services, outreach, and care coordination activities in the EMR
• Communicate member risks or concerns (e.g., non-adherence, substance use, disengagement) to the care team in a timely manner
• Conduct routine follow-up and outreach to promote sustained engagement and retention in care
• Partner with providers, pharmacy, and multidisciplinary care teams to:
• Support medication and lab adherence
• Schedule and coordinate appointments
• Address disengagement and care gaps
• Ensure continuity of care
• Communicate member risks or concerns (e.g., non-adherence, substance use, disengagement) to the care team in a timely manner
• Conduct routine follow-up and outreach to promote sustained engagement and retention in care
• Ensure strict confidentiality of all member information

Qualifications

• High School diploma or equivalent
• 5 years working in a related field with demonstrated knowledge of the HIV and/or harm reduction fields
• Experience with service provision, including insurance navigation, in local city and surround areas
• Familiarity with HIV and HCV linkage to care and adherence best practices
• Basic understanding of Population Health approaches
• Ability to communicate and synthesize treatment information (i.e. care plans or disease state information) to patients in plain language
• Ability to represent AbsoluteCare in professional and community environments
• Must have a valid driver’s license, proof of insurance, and reliable personal vehicle

Preferred Qualifications

• 7 years of experience working in HIV and harm reduction service provision in Philadelphia or surrounding EMA
• Knowledge and experience working within an electronic medical record, preferably ECW
• Bilingual – English/ Spanish

Physical Requirements

• Ability to communicate clearly and exchange accurate information constantly
• Ability to remain stationary for long periods of time
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment
• Routine physical demands at times
• Repetitious Movements
• Ability to occasionally move objects up to 20 lbs