Patient Navigator

About the role

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location: 601 Elmwood Ave, Rochester, New York, 14642. Department: OPD Pediatrics (500303). Work Shift: UR - Day. Full‑time, 40 scheduled weekly hours.

Responsibilities

• Ensure timely follow‑up on requests to help guide patients through the complexities of the healthcare system.
• Run and review non‑adherence reports; actively engage patients and build strong relationships to improve adherence to recommended care goals.
• Identify critical resources and help patients navigate healthcare services and systems to remove barriers to care.
• Work closely with the Care Team (doctors, nurses, and other clinical staff) to support positive client health outcomes.
• Perform active patient outreach, schedule services, assist with insurance coverage, and address inquiries or complaints.
• Engage patients who are non‑adherent to recommended care goals and respond promptly to eRecord and e‑mail requests from clinical team members.
• Provide superior customer service and establish trusting relationships with patients.
• Communicate with Care Team members to facilitate patient care.
• Coordinate resources for patients to overcome barriers such as transportation or preferred clinic visit times.
• Provide health‑related education, promotion, and support.
• Assist patients needing help obtaining insurance through the NYS Health Exchange.
• Maintain eRecord documentation of all patient encounters and complete reporting per organization standards.
• Adhere to Patient Navigator Workflow Guidance: run required reports to identify non‑adherent patients and conduct necessary outreach.
• Participate in clinical and staff team meetings to understand clinical priorities and recommend process improvements.
• Perform other duties as assigned.

Requirements

Bachelor’s degree in a healthcare‑related field required, or an equivalent combination of education and experience. 1‑3 years of experience in community health, human services, and/or patient liaison/advocate roles preferred.

Skills

Communication required. Board Certified Patient Advocate (BCPA) preferred upon hire. Valid driver’s license, satisfactory driving record, and access to reliable transportation required.

Pay

The compensation range is $21.40 – $28.89 per hour. Individual rates will be set within this range based on market data, education, experience, qualifications, expertise, and internal equity considerations.

Schedule

Full‑time position, scheduled for 40 hours per week.