Screener/Receptionist - Wisconsin Home Energy Assistance Program (WHEAP)

Job Details

Earn up to $3,000 in incentive pay during your first year of employment!

Compensation

Starting $16.03 to $20.04 Per Hour | Depending on Experience

Benefits

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retail retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions.
• UMOS annually contributes at least 3% of employees’ eligible compensation to the 401(k) Retirement Plan.

WHEAP Screener/Receptionist Job Responsibilities

• Answer multi-line phone system and relay calls to the appropriate party
• Schedule appointments for program applicants/participants to meet with staff members and/or provide direction to appropriate partner agency staff or other community resources in a professional manner
• Update/organize all program documents and outreach materials such as intake files, confidential documents, uploads documents into the system. This includes translating documents
• Assess client's immediate needs, and direct applicants to appropriate services and/or programs
• Aids in the preparation of staff meetings, outreach events, and other related meetings
• Open, sort, and distribute incoming correspondence, including faxes and email
• Receive visitors and program applicants/participants in a customer-oriented manner, give program information to callers and visitors and direct to appropriate staff member
• Maintain supplies and inventory by checking stock to determine inventory level, anticipate needed supplies, submit orders to the manager or supervisor in a timely manner and verify receipt of supplies ordered
• Assists in coordination of planned activities, workshops, conferences, travel arrangements, venue arrangements
• Provide technical assistance, training and support to new staff as needed
• Attend meetings, conferences, workshops, and perform special projects and other related duties as assigned

Qualifications

• High School Diploma (or equivalent) supplemented by post-secondary education, or equivalent related training in the social services field
• Minimum of six months of work experience in customer service or related industry
• Demonstrated ability either through education and/or experience, knowledge of corporate office protocol, and customer service-oriented practices and procedures
• Bilingual Spanish/English (or Rohingya, Burmese or/or Arabic) PREFERRED
• Demonstrated ability to speak clearly, pleasantly, and courteously, and must possess good listening/comprehension skills
• Must possess good organizational skills and have the ability to retain program facts and share them with visitors and applicants for services
• Proficient in Microsoft Office Suite, with demonstrated ability to type a minimum of 50 words per minute
• Must have reliable transportation, a valid Wisconsin driver's license, adequate vehicle insurance and be able to travel within the state of Wisconsin

Work Environment, Physical, and Sensory Demands

• Frequent exposure to moderate temperature generally encountered in a controlled and uncontrolled temperature environment
• Frequent exposure to noise level in this work is usually quiet to moderate
• Frequent exposure to tools & equipment used: phones, computer system, web-based software. Fax machine, scanner, copy machine. First aid equipment, fire extinguisher

Additional Eligibility Requirements

• Employment with UMOS is contingent upon successful completion of a criminal background check prior to commencing.
• UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.