Receptionist (Waupaca, WI)

Job Description

Entry-level clerical and front-line customer service work, with primary responsibility for courteous and efficient facilitation of telephone calls and visitors. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone messages, visitors, messengers and delivery services.

• Operates telephone console to facilitate internal messages and telephone transfers.
• Receives incoming telephone calls and places outgoing calls.
• Provides answers to routine inquiries and other information as appropriate.
• Performs clerical duties such as processing client's payment, data entry into Excel worksheets, AMS systems, process all mail, maintain office appearance, filing.

Qualifications (Required)

• A high school diploma, GED, or equivalent combination of education and experience.
• One to three years of related experience required in a busy office environment.

Responsibilities

• Courteously and promptly determines nature of a caller's business and directs callers and visitors to the appropriate person or takes messages (including all pertinent information) for the person called.
• Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone messages, visitors, messengers and delivery services.
• Performs clerical duties such as processing client's payment, data entry into Excel worksheets, AMS systems, process all mail, maintain office appearance, filing.
• Maintains strict confidentiality of information processed.
• Develop and maintain courteous and effective working relationships with employees at all levels of the organization.
• Develop and maintain courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
• Provides timely, appropriate responses to requests/suggestions/complaints or refer such comments to the appropriate person.

Requirements

• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills and ability to prioritize tasks.
• Proficient with Microsoft Office Suite, Internet.

Benefits

Our dynamic and enjoyable culture is a cornerstone of our success, with many team members having been with us for over a decade. It’s an exciting time to join our growing firm!

Pay

The salary range for this position is $20,000 - $30,000 annually.

Schedule

This position supports our Waupaca, WI location and is fully in office. The schedule is Monday through Friday, 8:00 AM - 5:00 PM.