Intake Specialist - WHEAP) Wisconsin Home Energy Assistance Program MILWAUKEE, WISCONSIN

Job Details

Compensation

Responsibilities

Qualifications

Skills

Benefits

Pay

Schedule

Earn up to $3,000 in incentive pay during your first year of employment!

UMOS is a mission-driven, customer-focused organization with over 1,000 professionals serving more than 60 offices in seven states.

• Provide efficient, interactive intake services for the WHEAP by phone, face-to-face or by mail.
• Enter program applications into the WHEAP electronic data system timely and accurately.
• Answer phones, schedule appointments, and provide program information to applicants.
• Provide quick, pro-active response to client requests for assistance, adhering to required response times.
• Coordinate and perform administrative activities and support by storing, retrieving, and integrating information for dissemination to staff and clients.
• Answer and relay calls and messages, with follow-up to recipients in a professional manner.
• Communicate with vendors regarding the repair and emergency fuel fills.
• Verify earned and unearned income, including wages, child support, TANF, Social Security, Unemployment Insurance, etc.
• Conduct community outreach and provide mobile intake services to community agencies, senior centers, housing/neighborhood centers, etc.
• Maintain and secure client information, ensuring confidentiality whether in the office or out in the community.
• Conduct home visits as necessary for the elderly, handicapped and disabled.
• Respond to applicant questions, assist with verification, and carry out benefit processing in a timely manner.
• Make referrals to the Weatherization program for WHEAP participants.
• Work as part of a team to ensure the energy assistance program runs efficiently.
• Attend program awareness events held throughout the community.
• Attend trainings, meetings and perform other duties as assigned.

About the Role

UMOS offers highly competitive compensation as well as a benefits package including:

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• A retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions
• UMOS annually contributes at least 3% of employees’ eligible compensation to the 401(k) Retirement Plan

Requirements

• Associate degree or at least two years of experience with the WHEAP or LHEAP programs
• Two years' experience in case management or any equivalent combination of training and experience in the social services field
• Ability to work independently within established policies, procedures, and guidelines
• Strong interpersonal and communication skills
• Able to work flexible and irregular hours including on call evening hours
• Proficient in Microsoft Office Suite
• Bilingual in English and Spanish (Hmong, Rohingya, Burmese or Arabic) in verbal and written form (PREFERRED)
• Must have reliable transportation, a valid Wisconsin Driver License and adequate vehicle insurance and be able to travel within the state of Wisconsin

Qualifications

• Associate degree or at least two years of experience with the WHEAP or LHEAP programs
• Two years' experience in case management or any equivalent combination of training and experience in the social services field
• Ability to work independently within established policies, procedures, and guidelines
• Strong interpersonal and communication skills
• Able to work flexible and irregular hours including on call evening hours
• Proficient in Microsoft Office Suite
• Bilingual in English and Spanish (Hmong, Rohingya, Burmese or Arabic) in verbal and written form (PREFERRED)
• Must have reliable transportation, a valid Wisconsin Driver License and adequate vehicle insurance and be able to travel within the state of Wisconsin

Skills

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of WHEAP and LHEAP programs
• Proficiency in Microsoft Office Suite
• Bilingual in English and Spanish (Hmong, Rohingya, Burmese or Arabic) in verbal and written form (PREFERRED)

Benefits

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• A retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions
• UMOS annually contributes at least 3% of employees’ eligible compensation to the 401(k) Retirement Plan

Pay

$20.00 per hour

Schedule

Flexible and irregular hours including on call evening hours