SCOOPS COUNTER ATTENDANT

Position Summary

The Scoops Counter Attendant is responsible for providing fast, friendly, and accurate service to guests at Graton Resort and Casino's Marketplace. This role includes taking orders, handling payments, preparing and serving food and beverages, maintaining cleanliness and organization of the counter and guest facing areas, and ensuring compliance with all food safety and sanitation standards.

Essential Functions

• Perform responsibilities in accordance with all Company standards, policies, and procedures.
• Prepare and serve ice cream and baked goods.
• Greet guests promptly and courteously; assist with menu selections and answer questions about food items.
• Take guest orders accurately and input them into the POS system.
• Handle cash, credit, and other payment transactions following established cash-handling procedures.
• Prepare, assemble, and serve food and beverage items according to company standards.
• Maintain a clean, organized, and fully stocked counter, service area, and dining area.
• Follow all food safety, sanitation, and health regulations, including proper food handling and temperature control.
• Restock supplies such as napkins, condiments, and utensils throughout the shift.
• Assist with opening, closing, and side work duties as directed by management.
• Communicate effectively with kitchen staff and management regarding food preparation and guest needs.
• Handle guest concerns professionally and promptly, ensuring a positive guest experience.
• Maintain a professional appearance and positive attitude throughout the shift.