Scoop and Slice Attendant

Responsibilities

• Knowledge of the appropriate table settings and service ware.
• Knowledge of all menu items, prices and methods of preparation.
• Use suggestive selling techniques to encourage the guests to choose items that are house specialties.
• Clean or sanitize work areas, utensils, or equipment.
• Clean service or seating areas.
• Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
• Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all additional duties as assigned by management.

Skills

• Must adhere to the company’s Service culture - 4 Keys to creating guests for life.
• Must participate in all required meetings and training.
• Prepare and serve coffee and tea drinks that meet quality standards.
• Properly handle and maintain all equipment.
• Respond to orders, questions, concerns, and constructive feedback in a polite and efficient manner.
• Accurately handle cash and credit card payments, following appropriate cash-handling procedures.
• Serve customers quickly and efficiently.
• Must be able to work in a fast-paced environment and able to multitask.
• Demonstrate a thorough understanding of all the menu offerings and must be able to make recommendations.
• Observe relevant health and safety standards.
• Ensure that the opening/closing duties are complete as per protocol.
• Have a thorough knowledge of all the retail items.
• Abide by all policies and safety rules.
• Perform other duties as requested by management.

Qualifications

Education: High School diploma or GED equivalence

Experience: 1 year experience in a similar role

Additional: Will be required to work flexible scheduled shifts based on business needs

Requirements

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to bend and twist, push, and pull, stoop, and kneel
• Ascend and descend a ladder