Scientist II, Field Applications Bioinformatics Support

About the role

PacBio is seeking a bioinformatics support scientist to join our team. This role will involve assisting and enabling customers and collaborators to utilize PacBio's data analysis software, providing training, and supporting sales efforts.

Responsibilities

• Aid and enable customers and collaborators to ensure successful use of PacBio data analysis software
• Train customers on PacBio HiFi sequencing data characteristics and analysis tools, including SMRT Link software
• Be the primary contact for customers to understand their sequencing data
• Ensure timely bioinformatics and software assistance in response to customer inquiries
• Support sales in conducting scientific presentations, technical discussions, and customer meetings
• Work closely with application specialists, sales, service engineers, and technical support
• Provide customer feedback to product marketing and software development
• Support roll-out of new software and assist with software installations
• Work with customers and internal teams (FAS, service engineers, tech support) to prepare new instrument installations
• The role is field based, with up to 20% travel for onsite support and training expected

Requirements

• MSc/PhD in life sciences (molecular biology, biochemistry), bioinformatics, or related field
• 2+ years’ experience in bioinformatics, data management or tech support, ideally in life sciences industry
• Well-experienced with high throughput DNA sequencing data analyses and pipelines
• Knowledge of state-of-the-art sequence analysis tools and workflows, such as sequence alignment, variant calling, de novo assembly, genome visualization, transcript mapping
• Experience with Unix systems administration, networking, and large-scale compute hardware
• Experience with bash scripting, Python, and R
• Excellent troubleshooting capabilities, and experience with good practice in customer support
• Track record of conducting scientific presentations in person and virtually to internal and external audiences
• Excellent verbal, written, and interpersonal communication skills
• Strong time management, organizational and planning skills
• Great cross-functional team player
• Customer-focused mindset with the empathy to understand different levels of customers
• Strong networking and customer relationship building skills
• Ability to work in a fast-paced and growing commercial environment

Preferred Experience

• Experience with PacBio data and tools
• Previous work with CRM platforms, particularly Salesforce
• Wet lab experience and basic knowledge of DNA sequencing instruments and library preparation protocols