Scientist II, Field Applications Bioinformatics Support

About the role

PacBio is seeking an experienced bioinformatics support scientist to join our team. This role is a hybrid field-based position with up to 20% travel for onsite support and training.

Responsibilities

• Aid and enable customers and collaborators to ensure successful use of PacBio data analysis software
• Train customers on PacBio HiFi sequencing data characteristics and analysis tools, including SMRT Link software
• Be the primary contact for customers to understand their sequencing data
• Ensure timely bioinformatics and software assistance in response to customer inquiries
• Support sales in conducting scientific presentations, technical discussions, and customer meetings
• Work closely with application specialists, sales, service engineers, and technical support
• Provide customer feedback to product marketing and software development
• Support roll-out of new software and assist with software installations
• Work with customers and internal teams (FAS, service engineers, tech support) to prepare new instruments installations
• The role is field based, and up to 20% travel for onsite support and training is expected
• Approximately 10% of the time in-the-office at PacBio’s headquarters in Menlo Park

Requirements

• MSc/PhD in life sciences (molecular biology, biochemistry), bioinformatics, or related field
• 2+ years’ experience in bioinformatics, data management or tech support, ideally in life sciences industry
• Well-experienced with high throughput DNA sequencing data analyses and pipelines
• Knowledge of state-of-the-art sequence analysis tools and workflows, such as sequence alignment, variant calling, de novo assembly, genome visualization, transcript mapping
• Experience with Unix systems administration, networking, and large-scale compute hardware
• Experience with bash scripting, Python, and R
• Excellent troubleshooting capabilities, and experience with good practice in customer support
• Track record of conducting scientific presentations in person and virtually to internal and external audiences
• Excellent verbal, written, and interpersonal communication skills
• Strong time management, organizational and planning skills
• Great cross-functional team player
• Customer-focused mindset with the empathy to understand different levels of customers
• Good networking and customer relationship building skills
• Ability to work in a fast paced and growing commercial environment

Qualifications

• Valid driver’s license
• Live near an international airport

Preferred Experience

• Experience with PacBio data and tools
• Previous work with CRM platforms, in particular Salesforce
• Proven ability and motivation to work independently, i.e., in a home office-based position
• Wet lab experience and basic knowledge of DNA sequencing instruments and library preparation protocols

Benefits

Salary Range: $112,000.00 - $168,000.00

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.