Scientist II, Field Applications Bioinformatics Support

About the role

PacBio is seeking an experienced bioinformatics support scientist to join our team. This role will enable and support data analysis for our customers and collaborators, combining bioinformatics, molecular biology, and software expertise.

Responsibilities

• Aid and enable customers and collaborators to ensure successful use of PacBio data analysis software
• Train customers on PacBio HiFi sequencing data characteristics and analysis tools, including SMRT Link software
• Be the primary contact for customers to understand their sequencing data
• Ensure timely bioinformatics and software assistance in response to customer inquiries
• Support sales in conducting scientific presentations, technical discussions, and customer meetings
• Work closely with application specialists, sales, service engineers, and technical support
• Provide customer feedback to product marketing and software development
• Support roll-out of new software and assist with software installations
• Work with customers and internal teams (FAS, service engineers, tech support) to prepare new instruments installations
• The role is field based, with up to 20% travel for onsite support and training expected

Qualifications

• MSc/PhD in life sciences (molecular biology, biochemistry), bioinformatics, or related field
• 2+ years’ experience in bioinformatics, data management or tech support, ideally in life sciences industry
• Well-experienced with high throughput DNA sequencing data analyses and pipelines
• Knowledge of state-of-the-art sequence analysis tools and workflows, such as sequence alignment, variant calling, de novo assembly, genome visualization, transcript mapping
• Experience with Unix systems administration, networking, and large-scale compute hardware
• Experience with bash scripting, Python, and R
• Excellent troubleshooting capabilities, and experience with good practice in customer support
• Track record of conducting scientific presentations in person and virtually to internal and external audiences
• Excellent verbal, written, and interpersonal communication skills
• Strong time management, organizational and planning skills
• Great cross-functional team player
• Customer-focused mindset with the empathy to understand different levels of customers
• Strong networking and customer relationship building skills
• Ability to work in a fast paced and growing commercial environment

Preferred Experience

• Experience with PacBio data and tools
• Previous work with CRM platforms, particularly Salesforce
• Wet lab experience and basic knowledge of DNA sequencing instruments and library preparation protocols