School Relationship Manager

School Relationship Manager

Scope of Responsibilities

• Develop and sustain close working relationship with the school contacts to help drive participation, ensure successful dental visits, and expand our services to children in need.
• Works as a team with the Dental Team Manager to ensure successful visits and meet goals for state performance.
• Serves as the key liaison between the school and the dental team.
• Operational relationship management responsibilities include:
• Serving as primary point of contact for all school interactions pre-visit and post-visit
• Maintain strong relationships with contacts in schools (i.e., nurse, receptionist)
• Maintain frequent communication and customer service excellence (i.e. handle inquiries/issues from the school and ensure they are satisfactorily resolved)
• Monitor form receipt and encourage participation, identifying when there are issues with patient count for upcoming visits
• Deploy Oral Health Educators to improve form return where applicable
• Cook up needs for automated patient / parent communications (e.g. PA announcements, robo calls, emails/texts, online links, etc.)
• Manage and compile visit lists and patient information for the school contacts and dental team
• Cook up visit logistics with the school contact, ensuring dental teams have appropriate information on visit dates
• Make adjustments as needed based on participation/capacity
• Review feedback from school contacts and elevate as appropriate
• Manage and update database
• Jointly accountable for school performance with Dental Team Manager

Skills And Experience

• Minimum 2 years’ experience in customer service
• College degree preferred, not required

Skill Set

• Excellent communication skills
• Ability to communicate effectively with others
• Ability to sit for long periods of time at a computer
• Ability to process data entry
• Ability to read computer screens simultaneously
• Ability to lift and/or move up to 15 pounds
• Ability to interact with others
• Ability to work in a moderate noise environment

General Working Conditions

• Sit for long periods of time at a computer
• Communicate effectively with others
• Sit
• Stand
• Walk
• Use hands to handle keyboard, telephone, paper, files and other office equipment as deemed necessary
• Process data entry
• Read computer screens simultaneously
• Lift and/or move up to 15 pounds
• Interact with others
• Work in a moderate noise environment

About the Role

The nation's largest in-school dental program is looking for a School Relationship Manager to facilitate in providing dental services to children who may not otherwise receive dental care. For over 20 years, Smile America Partners has been changing lives, one small smile at a time. We need your help to reach many more children in need.

Benefits

• Evenings, weekends and summers off!
• Excellent benefit packages
• Full-Time positions
• Competitive compensation

Pay

Details about pay are not specified in the job posting.

Schedule

The School Relationship Manager works Monday-Friday from 9am-5pm.