School Front Desk Associate

About the role

Bridges Preparatory School is seeking a professional front desk associate who will serve as the warm face of our school and the primary gatekeeper. This position requires a friendly, organized, and vigilant individual to serve as the first point of contact for students, families, staff, and visitors. The ideal candidate is customer-service oriented, detail-focused, and committed to creating a welcoming and safe school environment.

Responsibilities

• Greet and assist students, parents, visitors, and staff in a courteous and professional manner.
• Answer and direct incoming phone calls and respond to general inquiries.
• Manage visitor check-in procedures and maintain school security protocols without exception.
• Assist in the receipt of deliveries following school procedures.
• Oversee student check-in/check-out and cross verify emergency contacts for release of any child to an adult.
• Support administrative staff with clerical duties as approved through supervisor.
• Maintain organized records, files, office machines, and office supplies.
• Assist with school communications, events, and other administrative projects as assigned.
• Ensure confidentiality of student and staff information in accordance with school policies.

Key Competencies

• Situational Awareness – Proven ability to remain highly observant, spot unusual behavior, and recognize potential safety hazards in a high-traffic environment.
• De-escalation skills – Experience in defusing tense, high-emotion situations.
• Discretion and Legal Compliance – Deep respect for confidentiality, data privacy, and willingness to strictly follow FERPA and school regulation policies.
• Decisiveness under Stress – The ability to think clearly, follow emergency checklists, and make quick decisions during an unexpected crisis or event.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Previous receptionist, administrative, or customer service experience in a high-paced environment required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with general office technology.
• Ability to work effectively with students, parents, staff, and the public.
• Professional appearance, positive attitude, and dependable work ethic.

Preferred Skills

• Experience working in a K–12 school front desk or environment.
• Familiarity with student information systems, PowerSchool, or other student-based platforms.
• Bilingual skills are highly sought.