Scheduling Supervisor

Core Role Responsibilities

• Reviews staffing assignments for scheduling efforts related to post-sale activities including measurement, services following installations, and warranty appointments
• Affords assistance with onboarding programming; leads new and ongoing training for team
• Maintains dashboards, reports, calendars and pipelines to confirm both internal and external resources are maximized to ensure project efficiency and customer satisfaction
• Collaborates with manager to ensure effective performance management of team; identifies opportunities and makes recommendations for resolution
• Provides feedback on the efficiency of existing related technology
• Creates a comprehensive staffing schedule to ensure all markets are properly covered during expected hours of operations
• Serves as subject matter expert in scheduling processes in CRM and related systems; participates in the improvement, maintenance, and upgrades of related systems and processes
• Presents and trains to project processing changes provided to the stakeholders within the scheduling team
• Identifies significant trends and areas for management attention, indicators of business activity and other analysis and reporting to management

Basic Qualifications

• High School degree or GED
• 3+ years’ experience in scheduling-related work; home improvement or similar industry preferred

Preferred Qualifications

• Supervisory experience preferred
• Proficiency in D365 preferred
• Demonstrated expertise in customer relationship management and/or route optimization
• Demonstrated ability in a high-volume, high-stress environment
• Evidence of continuing education in leadership and business management preferred

Benefits

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

Pay

Commensurate with experience

Schedule

In-office, M-F; potential for a hybrid schedule - depending on operational need.