Scheduling Supervisor

About the role

The Supervisor, Scheduling at WelbeHealth serves as the scheduling subject matter expert, working cross-functionally with interdisciplinary care teams, providers, and leadership to ensure accurate scheduling workflows and exceptional customer service.

Responsibilities

• Provide operational oversight and ensure timely and accurate scheduling of participant appointments in alignment with WelbeHealth’s scheduling protocols
• Aid in troubleshooting complex or urgent scheduling issues and resolve escalations promptly, serving as the point of contact for escalated scheduling inquiries with internal staff, external entities, and participants
• Ensure quality assurance by reviewing and auditing scheduling data for accuracy, completeness, and compliance
• Participate in administrative and compliance tasks with the objective of ensuring scheduling operations comply with policies, procedures, and regulatory requirements
• Provide leadership and team management support by directly supervising and supporting the Scheduling Specialists and Onsite Specialty Scheduler, providing coaching, mentorship, and daily oversight of scheduling activities and workflows
• Maintain team productivity, accuracy, and adherence to scheduling policies and performance standards
• Reinforce WelbeHealth’s commitment to exceptional customer service by ensuring communication with participants, their families, providers, and team members is professional, timely, and empathetic

Requirements

• High school diploma or equivalency required; associate or bachelor’s degree in healthcare administration or operations management preferred
• Minimum of two (2) years of experience in healthcare scheduling or operations
• Minimum of two (2) years of experience working in a supervisory position with demonstrated ability to mentor and develop team members
• Minimum of one (1) year of experience working with Electronic Medical Records (EMR) and scheduling/communication platforms required
• Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects
• Strong leadership skills with a proven ability to coach, motivate, and develop high-performing teams