Scheduling Supervisor
About the role
Aveanna Healthcare is dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As a Scheduling Coordinator, you'll play a vital role in supporting both our clients and caregivers.
Responsibilities
- Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
- Manage caregiver schedules to ensure the right match of skills and availability
- Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
- Maintain accurate and up-to-date records, schedules, and reports
- Participate in the on-call rotation — only once every other weeks, phone support only, and paid
- Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
- Handle problem-solving with professionalism and empathy — turning challenges into opportunities
- Manage performance and support the retention of caregivers through engagement and timely feedback
Requirements
Bachelor’s degree or equivalent work experience
2+ years of experience in sales, customer service, or a fast-paced office environment
Strong organizational and time management skills
Excellent communication, relationship-building, and problem-solving skills
Comfortable using MS Office and learning new systems quickly
Experience in healthcare (preferred but not required)
Qualifications
None specified
Skills
Proactive, adaptable, and solution-oriented
Genuinely enjoy helping others
Willingness to grow into leadership or regional roles
Benefits
Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8-hour fun day and 1 8-hour inclusion day.
Vacation hours accrual will increase to 120 hours of vacation after 1st year.
On-call every other week in addition to regular working hours— phone-based support only, and you’ll be paid for your time.
Pay
Base salary, plus bonus potential (up to 25% of salary based on branch performance), cell phone, on call and mileage reimbursement.
Schedule
Fully in person in Needham MA with no remote or hybrid schedule.