Scheduling Supervisor
About the role
At Aveanna Healthcare , we believe every client deserves the opportunity to live their best life at home. As a leading provider of home healthcare services, we support medically fragile individuals and their families by connecting them with the care and support they need. We’re looking for a Scheduling Coordinator who enjoys building relationships, solving problems, and keeping things running smoothly. In this role, you’ll be a key connection between our clients, caregivers, and clinical team, helping ensure clients receive consistent, quality care while supporting the caregivers who make it possible. If you thrive in a fast-paced environment, enjoy working with people, and want a career where your contributions truly matter, we’d love to meet you!
Responsibilities
- Coordinate Caregiver Schedules: Match caregiver availability and qualifications with client needs to help maintain reliable, consistent care.
- Build Strong Relationships: Serve as a key point of contact for clients, families, and caregivers, providing responsive and professional support.
- Solve Problems: Address scheduling changes, staffing challenges, and client or caregiver concerns with a proactive, solution-focused approach.
- Partner Across Teams: Collaborate with clinical and recruiting teams to support new client referrals, caregiver onboarding, and staffing needs.
- Support Caregiver Retention: Build engagement, maintain open communication, and help foster a positive caregiver experience.
- Maintain Accurate Records: Keep schedules, reports, and other documentation organized and up to date.
- Participate in On-Call Coverage: Provide phone-based support during your assigned rotation, approximately once every three weeks.
Requirements
- Bachelor's degree or equivalent work experience.
- At least 2 years of experience in sales, customer service, scheduling, or a fast-paced office environment.