Scheduling Specialists - Women’s Care Specialists

Why Join Us

Be valued for what you bring to the team with competitive pay that rewards your hard work.

• Medical, dental, vision, and life insurance coverage
• Generous PTO and extended illness benefits
• 401(k) with company match
• Career development, learning opportunities, and advancement pathways
• Licensure and certification reimbursement
• Student loan assistance available for eligible roles
• Employee rewards and recognition programs
• A collaborative, purpose-driven culture making a difference every day
• Additional voluntary benefits such as pet insurance, identity protection, and legal insurance

About the Role

The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians' offices within the hospital or medical facility. This role involves coordinating appointments, procedures, and treatments across departments to ensure efficient utilization of resources and high-quality patient care. The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, and provides necessary information and instructions.
• Accurately enters patient information, appointment details, and updates into the hospital's electronic medical records (EMR) or scheduling system.
• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
• Tracks and manages patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
• Receives orders from the Order Facilitator and reviews to ensure the orders are valid.
• Contacts patients to complete scheduling procedures and/or tests in Cerner Scheduling.
• Asks the necessary questions for specific tests and provides the required procedure preparation or instructions.
• Schedules appointments via phone with doctor's office if requested, once a valid order is received.
• Processes STAT orders immediately.
• Notifies ordering offices if unable to contact their patient to schedule procedures.
• Addresses patient inquiries regarding scheduling, appointment changes, and concerns, ensuring a high level of patient satisfaction.
• Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Requirements

• 0-2 years of experience in scheduling, patient coordination, or administrative support within a healthcare setting required.
• Experience with Electronic Health Records (EHR) or scheduling software preferred.
• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred.
• Applicants must be authorized to work in the U.S. for an employer; this position is not eligible for immigration sponsorship now or in the future.

Skills

• Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines.
• Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams.
• High attention to detail and accuracy, particularly in data entry and record-keeping.
• Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.
• Knowledge of medical terminology is a plus.

Benefits

• Medical, dental, vision, and life insurance coverage
• Generous PTO and extended illness benefits
• 401(k) with company match
• Career development and learning opportunities
• Licensure and certification reimbursement
• Student loan assistance for eligible roles
• Employee rewards and recognition programs
• Additional voluntary benefits (pet insurance, identity protection, legal insurance)