Scheduling Specialist - GYN Oncology Services

About the role

Mercy Health seeks a Scheduling Specialist to join the Medical Office Building 1 team at St. Vincent Medical Center. This position coordinates and schedules patient testing or procedures, interacts with various healthcare providers, and maintains accurate records.

Responsibilities

• Gathers and interprets patient data from physician offices and patients to schedule tests, procedures, and pre-certification.
• Enters patient scheduling information into the hospital computer system and updates demographic and insurance information.
• Provides instructions to patients and physician office staff regarding test preparation and scheduling.
• Refers patients to specialty areas and resolves discrepancies in scheduling.
• Obtains approval for non-routine appointments and checks for medical necessity at the time of scheduling.
• Schedules stat patients and coordinates with multiple facilities or departments to ensure timely patient scheduling.
• Compiles and prepares statistical data as requested by the department supervisor.
• Handles administrative tasks such as filing, photocopying, and data relay as needed.
• Promotes a strong customer focus and handles calls with professionalism.

Requirements

• High school diploma or equivalent (required)
• Associate degree in business, healthcare, or related field (preferred)
• Experience with data entry (preferred)
• Typing speed of 45-50 WPM (preferred)

Qualifications

• Knowledge of provider and non-provider payers
• Ability to communicate effectively with patients, physicians, and other healthcare professionals
• Strong organizational and problem-solving skills
• Excellent interpersonal and communication skills

Skills

• Data entry
• Customer service
• Interpersonal skills
• Problem-solving

Benefits

Mercy Health offers competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions (when eligible). Additional benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts. Paid time off, parental leave, short- and long-term disability, and backup care for children and elders are also available. Tuition assistance, professional development, and continuing education support are provided.

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

The schedule for this position is typically full-time, but may vary based on department needs.