Scheduling Specialist III-Vintage Hospital

Job Duties

• Schedules, reschedules, and coordinates patient appointments.
• Trips new patients by working with internal algorithms and clinical staff.
• Interviews new patients via telephone prior to scheduling appointment.
• Registers patients in Epic system.
• Verifies insurance for new and established patients.
• Greets patients in clinic and answers questions.
• Schedules surgeries, outpatient appointments, and admissions as requested.
• Answers telephone and routes patient calls.
• Maintains and updates current information on physician's schedules.
• Assists with preparation of agendas, materials, meetings, etc.
• Assembles patient charts for next day visits; updates profiles on patients.
• Calls patients to remind them of their appointments.
• Processes all referrals within one business day.
• Liaises between patient and surgical facility.
• Obtains surgical and clinical pre-authorizations.
• Captures patients' ancillary appointments.
• Answers patient calls and questions regarding surgery.
• Enters orders for patient tests and obtains proper paperwork.
• Corresponds with patient's referring physician as needed.
• Reviews referral data and ensures all referral loops are being closed in an effective and timely manner.
• Provides administrative support for physicians as needed to include Outlook Calendar management.
• May order specialized medical equipment required for surgical procedures.
• Handles confidential documents.
• Performs other job-related duties as assigned.

Minimum Qualifications

• A high school diploma or GED.
• Three years of relevant experience.

Hiring Criteria

• Surgery scheduling.
• Insurance verification and prior authorization.