Scheduling Specialist II - Remote

Description

Supports customer relations, physician relations, patient care, and hospital business services by performing administrative and scheduling tasks for multiple areas.

Responsibilities

• Pre-registration, scheduling, and electronically verifying insurance eligibility.
• Accurately identifying and collecting patient financial responsibility.
• Handling complex scheduled events, including high-dollar testing, associated studies, and those with study-specific instructions.
• Communicating effectively to service delivery areas to maximize patient flow and customer service.
• Initiating the overall patient experience and the billing process for any services provided by the hospital.

Specialist I vs. Specialist II

Specialist I: Performs core scheduling and administrative duties as described above.

Specialist II: Must possess comprehensive knowledge of multiple scheduling systems and demonstrated proficiency in complex diagnostic testing appointment scheduling processes with a minimum of five years of scheduling experience in an acute care setting. Responsibilities include:

• Scheduling complex facility-based ancillary testing across multiple facilities/states.
• Ability to schedule for multiple facilities with significant variants in protocols.

Requirements

• High School Diploma or equivalent.
• Two to five years of experience in scheduling, financial clearance, or patient access.
• National certification in HFMA CRCR or NAHAM CHAA required within one year of hire.
• Proficiency in the use of Patient Registration/Patient Accounting systems and related software systems.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.