Scheduling Specialist II - Remote

Description

Supports customer relations, physician relations, patient care, and hospital business services by performing administrative and scheduling tasks for multiple areas.

Responsibilities

• Pre-registration, scheduling, and electronically verifying insurance eligibility.
• Accurately identifying and collecting patient financial responsibility.
• Handling complex scheduled events, including high-dollar testing, associated studies, and those with study-specific instructions.
• Communicating effectively to service delivery areas to maximize patient flow and customer service.
• Initiating the overall patient experience and the billing process for services provided by the hospital.
• Specialist II only: Scheduling complex facility-based ancillary testing across multiple facilities/states.
• Specialist II only: Scheduling for multiple facilities with significant variants in protocols.

Requirements

• High School Diploma or equivalent.
• Two (2) to five (5) years of experience in scheduling, financial clearance, or patient access.
• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Proficiency in the use of Patient Registration/Patient Accounting systems and related software systems.
• Specialist II only: Comprehensive knowledge of multiple scheduling systems.
• Specialist II only: Demonstrated proficiency in complex diagnostic testing appointment scheduling processes with a minimum of five (5) years of scheduling experience in an acute care setting.