Remote Scheduling Specialist

About the role

RAYUS Radiology is seeking a remote Scheduling Specialist to provide exceptional support to patients and referring providers. The role involves answering inbound calls, coordinating appointments, and processing documentation to ensure a smooth and positive scheduling experience. Although the position is remote, it requires up to six months of in‑person, onsite training at the Chesterfield, Missouri location.

Responsibilities

• Answer phones and manage a high volume of calls.
• Schedule radiology exams and collect patient information.
• Verify insurance coverage and obtain required authorizations.
• Communicate appointment details to patients and clinical staff.
• Maintain accurate records and documentation.
• Provide friendly, detail‑oriented customer service throughout the scheduling process.

Requirements

• High school diploma or equivalent (required).
• Proficiency with Microsoft Office Suite and general computer systems.
• Strong typing skills.
• Ability to handle a multi‑level phone system and high call volume.
• Excellent communication, organization, accuracy, and customer service skills.
• Preferred: at least one year of customer service experience.
• Preferred: familiarity with medical terminology and prior clinical business office experience.
• Preferred: bilingual ability.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• 401(k) with company match.
• Life and disability insurance.
• Tuition reimbursement.
• Adoption assistance.
• Pet insurance.
• Additional resources to support health, well‑being, and work‑life balance.

Schedule

Full‑time, Monday–Friday, 9:00 a.m. to 5:30 p.m. CST with a rotational Saturday shift every four weeks. Training includes up to six months of onsite instruction in Chesterfield, Missouri.