Scheduling Specialist II

RAYUS now offers DailyPay! Work today, get paid today! We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together!

About the role

As a Scheduling Specialist II, you will provide services to patients and referring professionals by answering phones, managing faxes, and scheduling appointments. This role serves as a resource to the Scheduling team and a subject matter expert (SME) for other departments. This is a full-time remote position, working 9:00 AM – 5:30 PM CST, with rotating Saturdays.

Responsibilities

• Scheduling Activities (80%)
  • Serve as a subject matter expert (SME) within the department
  • Answer phones and handle calls in a professional and timely manner
  • Maintain positive interactions with patients, referring offices, and team members
  • Schedule patient examinations according to company policy
  • Ensure all appropriate personal, financial, and insurance information is obtained and recorded accurately
  • Ensure patient data is entered into information systems completely and accurately
  • Advise patients of financial responsibilities, appropriate clothing, preparation kits, transportation, and/or eating prior to appointments
  • Communicate scheduling changes to technologists to ensure patient satisfaction
  • Maintain an up-to-date and accurate database of referring physicians
  • Handle overflow calls for other centers to ensure uninterrupted exam scheduling
  • Provide backup coverage for front office team members (e.g., rest breaks, meal breaks, vacations, sick leave)
  • Field 1-800 number calls and route them to the appropriate department (St. Louis Park Support Center only)
• Insurance Activities (10%)
  • Pre-certify all exams with the patient’s insurance company as required
  • Verify insurance for same-day add-ons
  • Use knowledge of insurance carriers (e.g., Medicare) and procedures requiring waivers to obtain authorization prior to appointments
• Team Support (5%)
  • Function as an internal resource/SME for the team
  • Assist in training and onboarding new team members
  • Support process improvement initiatives to enhance scheduling accuracy and patient experience
• Other tasks and projects as assigned

Requirements

• High school diploma or equivalent
• One (1) year of medical scheduling and customer service experience
• Two (2) years of demonstrated ability to serve as a resource to others and identify process improvement opportunities
• Proficient in Microsoft Office Suite
• Proficient with computer systems and typing
• Able to handle a multi-line phone system with a high volume of calls

Preferred Qualifications

• Two (2) years of medical scheduling and customer service experience
• Medical terminology and previous clinical business office experience
• Bilingual

Benefits

• Medical, dental, and vision insurance
• 401k with company match
• Life and disability insurance
• Tuition reimbursement
• Adoption assistance
• Pet insurance
• Paid time off (PTO) and holiday pay

Visit our career page for more details: www.rayusradiology.com/careers. DailyPay implementation is contingent upon an initial setup period.

Schedule

Full-time, remote position. Hours: 9:00 AM – 5:30 PM CST, with rotating Saturdays.