Scheduling Specialist

About the role

The Scheduling Specialist is accountable for coordinating participant care scheduling, including maintaining accurate team member availability for participant appointments. This role also manages cancellations and rescheduling requests, responds to calls and in-person participant needs, notifies participants regarding future appointments, and conducts other administrative tasks as needed. This role is different because the Scheduling Specialist at WelbeHealth: Has the opportunity to grow and strengthen their expertise within a structured, supportive healthcare environment designed to help navigate a variety of situations Plays a critical role in supporting a growing, mission-driven healthcare organization, ensuring vulnerable seniors feel supported and have access to high-quality care.

Responsibilities

• Effectively coordinate the scheduling of participants appointments
• Assist with troubleshooting conflicts and urgent needs, communicating with all stakeholders (staff, families, providers, etc.) to meet appointment turn-around times
• Address cancellation and rescheduling requests from both staff members and participants, ensuring changes are appropriately managed and promptly communicated to all parties
• Respond to incoming phone calls, emails, and contacts as scheduling requests are received
• Maintain and update team member availability in source systems to ensure accurate information is reflected at all times
• Communicate appointment confirmations and appointment reminders as outlined by department protocols, updating appointments as appropriate

Requirements

• High school diploma or equivalency required
• Minimum of one (1) year of healthcare experience required; PACE experience preferred
• Minimum of one (1) year of experience with Electronic Medical Records (EMR)

Skills

• Outstanding customer service orientation, especially in telephone and written communications
• Excellent organizational and communication skills

Qualifications

We are seeking a Scheduling Specialist that ideally has PACE or medical scheduling experience.

Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance: 17 days of personal time off (PTO), 12 paid holidays observed annually, and 6 sick days
• 401(k