Scheduling Specialist

About the Role

Join Lake Norman Home Health, part of LHC Group and the Optum family of businesses, as a Scheduling Specialist. In this role, you will manage patient referrals and visit schedules, ensuring meaningful connections with patients, their families, and healthcare providers. Embrace a culture of Caring, Connecting, and Growing together.

Responsibilities

• Utilize an automated scheduling system to maintain a calendar of services for both episodic and per-visit customers.
• Process workflow for requested, scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
• Monitor pending referrals daily and assign licensed professionals and case managers for all start-of-care visits.
• Assign patient assessments and other visits as ordered by the physician using an online scheduling system.
• Collaborate with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs.
• Communicate daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution.

Requirements

• High school education or equivalent experience.

Preferred Qualifications

• 1+ years of scheduling experience in a healthcare setting using an online scheduling system.
• Exceptional organizational, customer service, communication, and decision-making skills.
• Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits.

Benefits

• Comprehensive benefits package (subject to eligibility requirements).
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution.

Pay

The hourly pay for this role ranges from $16.05 to $24.05 per hour based on full-time employment, depending on factors such as local labor markets, education, work experience, and certifications. We comply with all minimum wage laws as applicable.