Scheduling Specialist

Scheduling

• Permanent schedules and scheduling variances.
• Family guidance.
• BCBA/Senior meetings.
• Senior Training meetings.
• PTO, QTPs, support services, etc.

Accurately Records

Accurately records client and staff cancelations, reschedules, and other scheduled time off to ensure clients receive their prescribed treatment hours.

Timely Execution

Timely execution of scheduling communication/task needs that takes place at the center.

Best Practices

Implementing best practices for scheduling, including timely delivery.

Treatment Delivery Goals

Meeting or exceeding treatment delivery goals (KPIs) as it relates to provider & client utilization, including make up time.

Coordinating Admin Time

Scheduling trainings, i.e. safetycare, Relias, compliance, etc.

New Hire Day One Welcome & Center Orientation

Scheduling new clients in partnership with Intake, from meet and greet to first day of ABA.

Additional Centers

Scheduling operations as needed for additional in-market centers.

Facilitating Communication

Greet all clients and families as they arrive to our clinics. Answer phones and respond to or forward requests and/or information. Facilitates timely and accurate flow of communication between the clinic and Caravel corporate support functions.

Onboarding New Clients

Facilitates onboarding new clients in partnership with Intake, from meet and greet to first day of ABA.

Support Additional Centers

Support additional in-market centers with scheduling operations as needed.

Physical Demands

This is largely a sedentary role, with frequent sitting and computer keyboarding required. Employee will be required to sit, talk, hear, type and write. Occasional bending, squatting, stooping, and lifting (up to 35 pounds) is required. Specific vision abilities required by this job include near, far, and field of vision. Speech must be spoken in a manner easily understood by others.

Qualifications

• Education: Must be a high school graduate/GED equivalent.
• Experience: At least one-year comparable experience working with clients and/or families in a medical or therapeutic setting including providing administrative or customer service-related experience preferred.

Skills and Competencies

• Strong organizational skills, with the ability to multi-task and meet deadlines.
• Strong attention to detail.
• Experience working with multi-line phone systems and office machines (copiers, postage machines, fax machine, etc.).
• Displays professionalism and represents organization in a professional manner.
• Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor and voice.
• Demonstrates initiative, with the ability to manage self and workload.
• Knowledge of HIPAA privacy and security rules and regulations.
• Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.