Scheduling Specialist

Job Summary

About the role

RAYUS Radiology is seeking a Scheduling Specialist to join their team. The role includes answering phones, managing faxes, and scheduling appointments, with the option to work remotely.

Responsibilities

• Answers phones and handles calls professionally and promptly
• Maintains positive interactions with patients, referring offices, and team members
• Schedules patient examinations according to company policy
• Obtains and records appropriate personal, financial, and insurance information accurately
• Enters patient data into information systems completely and accurately
• Advises patients of financial responsibilities, appropriate attire, preparation kits, transportation, and/or eating prior to appointment
• Communicates scheduling changes to technologists to enhance patient satisfaction
• Maintains an up-to-date and accurate database of current and potential referring physicians
• Handles overflow calls for other centers within the market to ensure uninterrupted exam scheduling
• Provides backup coverage for front office team members as requested (e.g., rest breaks, meal breaks, vacations, sick leave)
• Fields 1-800 number calls and routes to appropriate departments or associates (St. Louis Park only)
• Pre-certifies exams with patient’s insurance company as required
• Verifies insurance for same-day add-ons
• Uses knowledge of insurance carriers and procedures requiring waivers to obtain authorization if needed prior to appointment

Requirements

• High school diploma or equivalent
• Microsoft Office Suite experience
• Proficiency with computer systems and typing
• Able to handle multi-level phone system with a high volume of calls at one time
• One (1) year customer service experience preferred
• Medical terminology and previous clinical business office experience preferred
• Bilingual (preferred but not required)

Benefits

RAYUS offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, paid time off, and holiday pay. Visit our career page to learn more about these benefits: www.rayusradiology.com/careers.

Pay

The starting salary range for this position is $20-$25 per hour, depending on experience and qualifications. DailyPay implementation is contingent upon initial set-up period.

Schedule

This is a full-time position working 40 hours per week.