Scheduling Specialist

About the role

The Scheduling Specialist serves as the initial point of contact for inbound patient calls to schedule office and/or surgical appointments. Responsibilities include authorizations, insurance verification, and appointment setting.

Responsibilities

• Screen patient calls efficiently ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling into the database.
• Verify if the patient is a current or former patient and reschedule with the initial treating physician.
• Route callers to the initial treating physician team to initiate transfer of care upon request.
• Transfer callers to the Billing Department for patients with an account balance prior to scheduling future appointments.
• Accurately data enter patient demographic information, including name, address, contact information, and insurance details.
• Respond to patient’s questions and needs by editing, canceling, and rescheduling appointments as necessary according to company protocols.
• Regularly check Outlook, Athena, NotifyMD, and fax for pending messages and follow up on action items within the same business day.
• Perform patient reminder calls for future appointment dates and document accordingly.
• Document call summaries in the Athena/EMR system.
• Requires regular and consistent attendance.

Requirements

• High School Diploma or equivalent.
• 1-2 years of progressive work experience in a medical setting.
• Knowledge of medical terminology and health insurance.
• Knowledge of Athena EMR system is a plus.

Skills

• Effective interpersonal and communication skills.
• Excellent telephone etiquette and customer service skills.
• Proficient and accurate data entry.
• Spanish speaking/Bilingual is a plus.
• Multitasking experience (e.g., ability to enter data while conducting customer calls).
• Ability to develop working relationships with internal and external customers.

Physical Demands & Working Conditions

• Requires prolonged sitting and computer use.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other equipment.
• Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information to patients and team members.
• Normal but fast-paced work environment.