Scheduling Specialist, Associate

Responsibilities

• Answer multi-line telephone system while scheduling appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized.
• Redirect telephone calls and take messages, when appropriate, interacting with the staff and leadership of other departments when necessary.
• Review, verify and enter the patient's demographic, financial, and insurance information to ensure data integrity.
• Enter or update information in the appropriate system(s) accurately, verify and revise existing information on patients that have not been interviewed within the past 30 days.
• Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment), billing, claims, and various patient related inquiries.
• Complete forms, upload, scan, or fax documents as required for patient appointment.
• Follow up on any incomplete or inaccessible information to assure a completed record.
• Obtain, verify, and correct registration information of new and existing patients.
• Mail new patient packets prior to scheduled appointment and handle medicine refill requests.
• Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient.
• Document all actions taken on a patient account.
• Identify and take action to address patient concerns by utilizing effective decision-making skills to know when to handle the call, send the call to in house clinical staff or send call to the physician's office to meet the patient's needs.

Qualifications

• HS Diploma or equivalent
• 1-year general customer service experience
• Act 34 UPMC clearance