Scheduling Specialist
Explore opportunities with Gateway Regional Home Health, a part of LHC Group, a leading post-acute care partner for hospitals, physicians, and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other, and the communities we serve.
About the role
As the Scheduling Specialist, you will manage patient referrals and visit schedules. You will assign patient assessments and other visits as ordered by the physician using an online scheduling system. Collaborate with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs.
Responsibilities
- Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per-visit customers
- Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits
- Monitors pending referrals daily and assigns licensed professionals and case managers for all start-of-care visits
- Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate
Requirements
- High school education or equivalent experience
- 1+ years of scheduling experience in a health care setting using an online scheduling system
Preferred Qualifications
- Exceptional organizational, customer service, communication, and decision-making skills
- Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits
Pay
The hourly pay for this role will range from $16 to $24 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)