Scheduling Specialist - Access Services - Full-time

About the role

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior. The Pre-Access Scheduling Specialist is required to maintain a working knowledge of all areas and modalities of the Centralized Scheduling Department. This position is responsible for the scheduling, pre-registration of patient appointments, and collection of patient demographics to include the referral and insurance authorization requirements to provide maximum financial reimbursement.

Responsibilities

• Communicate with patients, physician offices, and ancillary departments to accurately complete patient information/demographics.
• Schedule new appointments, reschedule existing appointments, and work with departments and physicians’ offices to arrange urgent tests.
• Demonstrate expertise to ensure tests are scheduled accurately and in accordance with departmental guidelines, including patient instructions and test preparation.
• Request orders and any other required paperwork necessary to complete the patient’s appointment.
• Meet and maintain the quality registration metrics and collection goals set forth by management.
• Calculate patient financial estimates and collect the patient’s financial responsibility over the phone.

Requirements

• High school diploma or GED required; some college coursework preferred (Business/Health Sciences).
• One year hospital experience in registration and/or patient accounts or experience in a physician’s