Scheduling Representative - Access Center

About the role

Responsible for accurately scheduling physician consults and outpatient procedures following established protocols. Communicates effectively with physician offices, patients, nursing units, and ancillary departments to coordinate appointments and tests. Conducts professional patient interviews to gather medical history, demographics, and financial information.

Responsibilities

• Manage scheduling processes
• Facilitate communication among healthcare team members
• Ensure smooth coordination of patient care activities
• Maintain professional interactions with patients and staff to support efficient clinic operations

Requirements

• High school diploma or GED
• Medical terminology knowledge preferred
• Minimum of two years customer service experience, with at least one year in a healthcare, call center, or clerical setting
• Proficient in Microsoft Office and general computer skills
• Excellent verbal and written communication skills

Benefits

• Comprehensive benefits
• Sign-on bonus
• Clinical orientation
• Tuition assistance
• Career advancement pathways
• Collaborative work culture focused on high-quality patient care