Scheduling Liaison

Essential Duties and Responsibilities

• Receive all patient phone calls regarding appointments such as scheduling, rescheduling, etc.
• Absorb all patients with patient form completion in accordance to Community Health Net policy and procedure.
• Contact all patients regarding missed appointments including contacting all patients that were “No Shows” (follow complete process).
• Confirm all cancelled appts are rescheduled in Practice Management System.
• Act as the liaison between patients and clinical staff during patient hours.
• Documents in a professional manner all interactions with patients in the Electronic Health Record (EHR) system.
• Perform other job duties as assigned by Supervisor.

Requirements/Qualifications

• Must have reliable transportation to be able to train and fill in all CHN medical offices.
• High school diploma or General Education Diploma (GED).
• At least one (1) year of experience in a medical office setting preferred.
• Possess excellent verbal and written communication skills.
• Strong work ethic and can work independently.
• Must be self-motivated and with the ability to multi-task in a fast-paced environment.