Scheduling Lead Coordinator

Current Employees and Students: internal applicants should use the Workday job search and application process.

About the Role

The Ohio State University Medical Center is committed to improving access and service to customers. The Scheduling Lead Coordinator functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm, and mutual respect. This position ensures access to OSUMC physicians and services and coordinates and supports the functions of integrated access services as well as ensures proper data collection/support for an accurate bill. The Patient Access Lead is the product line/service line knowledge expert and is proficient in scheduling across all product lines. The lead is also proficient in performing the pre-registration process at the point of scheduling.

Responsibilities

• Serve as an expert in a product or service line area (e.g., physician appointment scheduling, OR/admission, radiology outpatient procedures, full-service cardiology scheduling).
• Provide consumers (physicians and patients) with accurate, up-to-date information regarding physicians' products, services, and general procedures, and maintain software to ensure accuracy of this information.
• Schedule first-time and other assigned appointments.
• Ensure accurate information is gathered to support clinical and financial needs.
• Provide support to physicians and consumers by coordinating requests and satisfying needs in one phone call.
• Solve routine and complex customer problems.
• Communicate regularly with physicians, medical secretaries, and staff within the product/service line to ensure customer and department needs are met.
• Display the highest level of customer service, attentiveness, and consideration in all interactions.
• Use integrated health information systems and telecommunication technology to facilitate customer interactions, ensuring a seamless experience.
• Generate system reports and utilize reporting tools to demonstrate product line success or areas needing improvement related to referrals, access, appointments, and wait times.
• Present product line/service line information to key audiences such as service line physicians and others as assigned.
• Collaborate with audiences for problem resolution.

Requirements

• High School Diploma or GED.
• PC knowledge and strong interpersonal, verbal, and written communication skills.
• Certification or vocational training may be required; Associate degree in a relevant field may be preferred.
• 4 years of relevant experience required; 6 or more years preferred.
• Experience with medical terminology, ICD-9 diagnosis coding, and third-party reimbursement is a plus.
• Demonstrated ability to work in multiple databases for management and reporting.
• Ability to work in a self-directed manner while interacting with consumers, physicians, and all medical center faculty and staff.
• Familiarity with OSUMC and its entities is preferred.